Frank Casino

We’ve thoroughly reviewed Frank Casino and gave it a very good reputation rating. This means that we have a great casino to play in with confidence. In our test report, we have taken into account the complaints received about the casino, their estimated financial income, their license, the authenticity of the games, the quality of the customer service, the fairness of the conditions offered, the payout modalities and win limits and other factors.

Frank Casino Review

According to our research and estimates, Frank Casino is one of the largest online casinos with a large financial turnover and a very large number of players. The monetary income of a casino is an important factor as larger casinos shouldn’t have problems with large winnings and their payouts, while smaller casinos may struggle if they want to cash out really big wins.

There are currently 3 complaints in our database about this casino and 2 complaints about other casinos related to it. 

Main Info

Website:	www.frankcasino.com
Games:	Video Slots, Table Games, Video Poker, Live Casino, Jackpots, Scratchcards, Sports, Virtual Sports
Languages:	English, German, Spanish, Portuguese, Chinese, Finnish, Norwegian, Japanese
Contacts:	Mail: support@frankcasino.com
License:	MGA (Malta Gaming Authority)
Affiliate program:	PlayAttack

Frank New Customer Offers

The Frank Casino bonus for new players is versatile. Depending on the amount of your deposit, you will receive a proportion of your bonus balance. In total, you can receive three different bonus credits for your first three deposits. The Frank Casino Bonus is divided as follows:

Bonus step	Deposit amount	Bonus
1st deposit	10€ – 299€	100% Up to 250€ + 15 FS
1st deposit	300€ – 599€	100% Up to 500€ + 15 FS
1st deposit	600€ or more	100% Up to 1000€ + 60 FS
2nd deposit	10€ – 299€	50% Up to 125€ + 20 FS
2nd deposit	300€ – 599€	50% Up to 250€ + 50 FS
2nd deposit	600€ or more	50% Up to 500€ + 100 FS
3rd deposit	10€ – 299€	75% Up to 225€ + 25 FS
3rd deposit	300€ – 499€	75% Up to 375€ + 75 FS
3rd deposit	500€ or more	75% Up to 750€ + 150 FS

Bonus terms

The Frank Casino bonus terms are fair, so you can play through the bonus quickly and win real money. It is important that you fully meet and observe these conditions:

• Unlock the bonus before depositing in your casino account and activate it after depositing!
• Minimum deposit € 10
• Winnings from free spins must be wagered 35x
• Bonus must be wagered 30 times
• You can bet a maximum of € 5 in bonus money per round
• Slot machines contribute 100% to the bonus turnover
• 10% of the stake counts for table games

Frank Casino Scam or serious?

Gambling is often associated with fraud and rip-offs. So it is of course also in the online game library area that relevant questions quickly arise. Frank Casino also has to deal with questions about fraud and rip-offs again and again. But in principle this is the case with all providers. The questions are mostly of a general nature, so that it does not necessarily mean that one doubts the seriousness of the provider. But precisely because of the fact that there is a lot of money moving in the gambling sector, one can of course understand the questions. After all, both players and the authorities want to play it safe. If you want to play with Frank, you don’t have to worry about playing in a dubious online game library.

Frank Casino Safety

Frank Casino meets all security requirements. Above all, there is the demanding license from Malta. The Frank Casino now has a valid EU license. The SSL encryption of the website is also very important. This will protect your data in particular. The encryption ensures the secure transmission of data between the online casino and the servers.

Part of the security in online casinos is also the seriousness of the operator. At Frank Casino it is Avento MT Limited. In addition to Frank Casino, the Maltese company operates another online casino. The company has a good reputation and we have no complaints about any of the casinos.

Deposits & Withdrawals

Deposits and withdrawals are also important areas in an online gaming library. These things also need to be controlled more closely. A variety of payment options is important for customers so that they can also choose a preferred method of making deposits and withdrawals. After all, not every customer has a credit card, Neteller account or Skrill account, for example. If the right payment option is not offered, the customer is gone faster than you can see. Therefore, customers should be given many options. Because the online gaming sector in particular is highly competitive and the competition is fierce.

There are already a number of payment options in my Frank experiences, so that the provider can see each other and keep up with other online game libraries. However, we found in the test that some payment options are missing. This includes, for example, ecoPayz. But due to the fact that a wide variety of other payment options are represented, this shouldn’t be too dramatic. Credit cards, Neteller, Skrill, Nordea, Trustly, iDeal, Sofortüberweisung, Giropay, eps and Wiretransfer are offered. But you also have to consider that not all payment options are available in all countries. The crediting of the amounts of money is usually done very quickly using all payment options. Customers do not have to wait long for the amount of money to be credited to the player’s account.

Mobile availability

There is a full mobile version of Frank Casino which is not bad. You will find a decent selection of some of the most popular games on your device that could keep you entertained in any traffic jam on German autobahns. The live casino area looks rather modest compared to the slots. There are only 14 games here, all of which are versions of roulette and blackjack.

Customer support

The Frank Casino Support team answered all of our queries quickly and clearly. English-speaking employees are available daily from 10 a.m. If you ask your questions in English, you will always be helped within a very short time.

We asked questions about the bonus and the VIP Club and the employee was very well informed. She kindly explained to us again that we first have to unlock a bonus, then deposit and then activate the casino bonus.

If you would like to clarify your concerns in writing, you can use the email address support@frankcasino.com. The support team also has a phone number. At +4402080683931 you can quickly clarify important issues by phone. Please note, however, that the call goes abroad and you have to pay fees if your contract does not cover these calls.

Frank Casino Complaints

If you are faced with any problems at Frank casino, then be sure to leave your complaint in the comments under the review. If you liked everything in this casino and you want to leave a positive review, you can do it there. We will try to help every player who encounters any problems or questions at Casino Frank. We appreciate any comments, whether positive or negative. Also, your complaints affect the casino rating and we will adjust it from time to time.

Gambletroll’s opinion about Frank Casino

Frank Casino was able to convince us technically, in service and in the area of casino games selection. The only drawback we noticed in our Frank Casino experience were some translations into German that were not quite perfect.

In addition, the casino is absolutely trustworthy and safe. The Frank Casino gets 92 out of 100 points from us and therefore a clear recommendation for you!